Terms of service

Last updated October 24, 2026

By accessing or using the Realbotix website, the Realbotix App, Ask Aria, any Realbotix robot (“Echo”), or any related services (collectively, the “Services”), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Services.

These Terms govern your access to and use of the Services. Please read them carefully. They include important information about your legal rights, including a binding arbitration agreement and class action waiver (Section 18), Echo’s limited warranty and a disclaimer of warranties (Section 14), and limits on our liability (Section 15).

Certain provisions of these Terms limit Realbotix’s liability, require you to assume certain risks, or require you to indemnify Realbotix. By using the Services, you acknowledge and agree to these provisions.

For the purposes of these Terms, “you” and “your” refer to any person accessing or using the Services. If you use the Services on behalf of a company or other organization, “you” includes that organization, and you confirm that you are authorized to accept these Terms on its behalf. “Realbotix,” “we,” “us,” and “our” refer to Realbotix LLC.

1. Acceptance of terms

Your use of the Services is also subject to our Privacy Policy, which explains how we collect and use your information, and our Safety Principles. These Terms apply to all visitors and users of the Services.

By paying a reservation deposit or otherwise purchasing from us, you agree to these Terms as they stand on the date you reserve or purchase.

2. Eligibility

You must be at least 18 years old to use the Services. By using the Services, you affirm that you are of legal age and have the capacity to enter into these Terms.

If you make Echo available to other people, including minors in a school, care, or other setting, you are responsible for appropriate supervision and for obtaining any notices or consents required by law.

3. Products and services

Our website provides information about our products and services. Reservation deposits are paid through our online store, which is operated by a third-party commerce provider (Shopify), and may be subject to additional terms presented at checkout. Later payments are invoiced as described in Section 4, and AI subscriptions are paid in the Realbotix App. We strive to keep product descriptions accurate but do not warrant that all content on the website is error-free. Certain product images and videos on the website are AI-generated renderings for illustrative purposes. Your final Echo may differ in appearance, finishes, materials, dimensions, configuration, and other non-material design details.

4. Reservations

Paying the $199 reservation deposit reserves your order for an Echo from its initial manufacturing batch, and your deposit will be applied toward the purchase price. Each Echo requires its own $199 deposit. The purchase price is the price shown when you reserve and will not change for your reservation. Prices do not include applicable taxes, which will be added to your payments. A reservation does not guarantee a specific ship date.

Your order is paid in three parts:

The $199 deposit, when you reserve.
50% of the purchase price, invoiced before we start building your Echo and due within 30 days of the invoice date. We’ll remind you before it’s due. If it isn’t paid in time, your reservation will be cancelled, your deposit will not be refunded, and we may offer your place to another buyer.
The remaining balance, plus shipping, invoiced once your Echo is built and due before it ships.

Your deposit is non-refundable if you cancel. If we are unable to deliver your Echo, we will refund your deposit and any payments you have made. Reservations may not be transferred without our written consent.

Reservations are available only for delivery to addresses in the 50 United States and the District of Columbia. Deliveries are expected to begin in the second half of 2027. Delivery dates are estimates and are not guaranteed.

We are responsible for Echo until it is delivered to you. Please inspect it on delivery and report any shipping damage within 7 days, as described in Section 14. Apart from shipping damage reported in that time and the limited warranty in Section 14, all sales are final once Echo is delivered, and returns are not accepted.

5. AI subscriptions

Each Echo requires a monthly AI subscription to operate. It is charged separately from the purchase price and is chosen and paid for in the Realbotix App after delivery. Current plans and prices are listed on our Pricing page.

Each plan includes a monthly allowance of hours, counted as conversation time with Echo; the Enterprise with Vision plan has unlimited usage. When a plan’s hours run out, Echo is limited to basic functions. Echo with the Vinci Vision System requires the Enterprise with Vision plan.

Your subscription renews automatically each month until you cancel. You can cancel at any time in the Realbotix App; cancellation takes effect at the end of your current billing period. Subscription fees are not refundable, including for partial months or unused hours.

We may change plan features, hours, and prices. We will give you reasonable notice before a price change takes effect. The launch offer credit in Section 6 applies to your subscription as described there.

6. Launch offer

The first 50 people to reserve an Echo receive a $120 credit toward their AI subscription, applied starting with the first monthly bill after delivery until it is used up. Any credit not used within 12 months of delivery expires. The credit is limited to one per person, regardless of how many Echo robots they reserve. It has no cash value and cannot be transferred or exchanged.

If your reservation is cancelled or refunded, the credit no longer applies. The offer ends once 50 people have reserved.

7. Realbotix App beta

The Realbotix App is required to set up and run Echo. It is currently available as an invite-only beta. Access is by invitation, and we may withdraw an invitation or end the beta at any time.

Beta software is still in development. It may be incomplete, contain errors, lose data, or behave unexpectedly, and its features may change or be removed without notice. Beta software is provided “as is” under Section 14, and you use it at your own risk.

8. AI features

Echo, its personas, Ask Aria, and the Realbotix App use artificial intelligence (“AI”) to generate responses automatically. You acknowledge and agree that:

The AI is software. It is not a person, and it does not have feelings, consciousness, or genuine understanding, even when its responses are designed to feel personal.
AI responses are produced by statistical models and may be inaccurate, incomplete, outdated, biased, or otherwise inappropriate. They do not reflect our views, are not statements of fact, and should be independently verified before you rely on them.
The Services are not a medical device and are not intended to diagnose, treat, cure, or prevent any medical or mental-health condition. AI responses are not medical, psychological, legal, financial, or other professional advice, and the Services are not a substitute for professional care or human support.
The Services do not provide crisis intervention and may not detect or respond appropriately to an emergency. If you or someone else is in danger or in crisis, stop using the Services and contact local emergency services (911 in the US) or call or text 988 to reach the Suicide & Crisis Lifeline.
You are solely responsible for any decision or action taken in reliance on AI responses. Realbotix is not liable for any loss or damage arising from that reliance.

Some AI features rely on third-party AI services, which may change or become unavailable. If you connect your own AI models to Echo, you are responsible for complying with that provider’s terms.

The free Ask Aria preview is limited in how long you can use it each day, and we may change or end it at any time.

9. Access and availability

The Realbotix App and certain features of Realbotix robots require an internet connection and a compatible device. Obtaining and maintaining the hardware, software, and connection needed to use the Services is your responsibility.

The Services may require access to your device’s Bluetooth, Wi-Fi, and microphone, and Echo’s cameras and microphones may capture audio and images to provide its features. Declining or revoking these permissions may limit what the Services can do. You are responsible for informing people near Echo of this capture, and for obtaining their consent where required by law.

We do not guarantee that the Services will operate without interruption, delay, or error, or that they will be compatible with every device or system. Access may be suspended or restricted at any time for maintenance, updates, or other operational reasons, without prior notice.

10. Safe use

You agree to use Echo in accordance with our Safety Principles and any instructions, warnings, or guides we provide with it. Do not modify, disassemble, or alter Echo’s internal components, and do not use Echo if it appears damaged.

11. User conduct

You agree not to:

Use the Services for any unlawful purpose.
Use the Services to infringe, misappropriate, or violate the intellectual property, privacy, or other rights of others.
Prompt, elicit, or generate content that sexualizes minors, that promotes or provides instructions for self-harm or violence, or that harasses, threatens, defames, or impersonates a real person.
Present the AI or its responses as a real person or as professional advice.
Engage in any activity that disrupts or interferes with the functionality of the Services.
Attempt to gain unauthorized access to any portion of the Services or their systems, or probe, scan, or test their vulnerability.
Copy, modify, reverse engineer, or attempt to extract the source code of any Realbotix software, including the Realbotix App.
Use the Services to build a competing product or service.

12. Intellectual property

All content and materials made available through the Services, including but not limited to text, images, graphics, logos, videos, software, and trademarks, are the property of Realbotix or its licensors. Unauthorized use of our intellectual property is prohibited.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services for their intended purpose, subject to these Terms. You may not copy, reproduce, modify, distribute, publish, or otherwise exploit any part of the Services without our prior written consent.

We may modify, update, or remove content on the Services at any time without notice.

13. Third-party links

The Services may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of any third-party websites or services.

14. Warranty

Limited warranty. Realbotix warrants to the original purchaser that Echo will be free from defects in materials and workmanship under normal use for a period of twelve (12) months from the date of delivery to the original purchaser (the “Warranty Period”).

What we will do. If a covered defect appears during the Warranty Period and you follow the claim process below, we will, at our option, repair or replace the affected Echo or the defective parts. We may use new or refurbished parts of comparable quality. We will cover the reasonable shipping costs for the return of the defective unit or parts and the shipment of the repaired or replacement unit or parts.

How to make a warranty claim. Email support@realbotix.com within the Warranty Period with:

Your order number
A clear description of the problem
Photos or video of the issue (if possible)
Your contact information and shipping address

We will reply within five (5) business days with next steps, which may include troubleshooting instructions, a return authorization, or a request for additional information.

You are responsible for safely packaging Echo (or the affected part) for return using the packaging materials we specify or equivalent protective packaging. Failure to package properly may result in denial of the claim if further damage occurs in transit.

What is not covered. This warranty does not cover:

Shipping damage (see Shipping damage below)
Accidents, including dropping, impacts, or collisions
Misuse, abuse, negligence, or failure to follow the operating guidelines, user manual, or care instructions provided with Echo
Normal wear and tear, including cosmetic wear, scratches, discoloration, or degradation of the face, skin, hair, or other soft materials that results from ordinary use
Damage caused by opening, modifying, disassembling, or repairing Echo (or any component) by anyone other than Realbotix or an authorized service provider
Damage from unauthorized software modifications, third-party apps, or use of non-approved accessories or power sources
Consumables, batteries (beyond manufacturing defects), or items that are expected to require periodic replacement
Damage from environmental conditions outside normal indoor use (excessive moisture, extreme temperatures, dust, etc.), power surges, or improper storage
Loss of data or any software-related issues

Replacement parts, including replacement heads, faces, and other modular components, are available for purchase for issues this warranty does not cover.

Shipping damage. Inspect Echo carefully upon delivery. Shipping damage is not covered under the limited warranty above. If you discover shipping damage:

Report it within seven (7) days of delivery by emailing support@realbotix.com with your order number, a description of the damage, and clear photos of the packaging and Echo.
Retain all original packaging and packing materials.

We will work with you to assess the claim and, where appropriate, arrange repair, replacement, or other remedy for verified shipping damage. Claims reported after seven (7) days may be denied.

Limitations. Any implied warranties on Echo, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the twelve (12) month Warranty Period stated above, to the extent permitted by law.

We are not liable for incidental, consequential, special, or punitive damages, including but not limited to loss of use, lost profits, lost data, or damage to other property, arising from the use or inability to use Echo, even if we have been advised of the possibility of such damages. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Additional terms.

This warranty applies only to the original purchaser and is not transferable.
The Warranty Period begins on the date of delivery to the original purchaser (or the date of installation if we perform installation).
This warranty covers the hardware only. Software, AI features, and services are provided under separate terms.
We reserve the right to require proof of purchase and proof of the defect.
For commercial or multi-unit deployments, additional terms may apply under a separate agreement. Contact sales@realbotix.com for volume or commercial orders.

This limited warranty is the exclusive warranty for Echo and supersedes any prior representations regarding warranty coverage. It is governed by the laws of the State of Nevada, without regard to conflict-of-law principles, except where preempted by federal law (including the Magnuson-Moss Warranty Act).

For questions about this warranty or to start a claim, email support@realbotix.com.

The Realbotix website, the Realbotix App, Ask Aria, AI services, and all content are provided “as is” and “as available,” without warranties of any kind. To the fullest extent permitted by law, Realbotix disclaims all warranties, representations, and conditions for them, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, accuracy, performance, and non-infringement. This paragraph does not apply to Echo, whose implied warranties are limited as described above.

We do not warrant that the website, the Realbotix App, Ask Aria, or AI services will meet your requirements, or that they will be uninterrupted, error-free, secure, or free of harmful code.

Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

15. Limitation of liability

To the fullest extent permitted by law, Realbotix and its officers, directors, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from or relating to these Terms or the Services, under any legal theory and even if advised of the possibility of those damages.

In no event will Realbotix’s total liability for all claims arising from or relating to these Terms or the Services exceed the total amount you paid to Realbotix in the twelve (12) months before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability. Where that is the case, our liability is limited to the fullest extent permitted by the law of your jurisdiction.

16. Indemnification

You agree to indemnify, defend, and hold harmless Realbotix, its affiliates, employees, and agents from any claims, liabilities, damages, losses, or expenses, including reasonable legal fees, arising from your violation of these Terms, your violation of any law or the rights of a third party, or your misuse of the Services. This obligation survives termination of these Terms.

17. Termination

We reserve the right to terminate or suspend your access to the Services, without prior notice, for conduct that we believe violates these Terms or is otherwise harmful.

You may stop using the Services at any time. Termination does not affect any right or obligation that accrued before it took effect.

18. Dispute resolution

Please read this section carefully. It requires you to resolve disputes with Realbotix through individual arbitration and limits your ability to bring class, representative, or jury proceedings.

Informal resolution. Before starting any formal proceeding, you agree to contact us at contact@realbotix.com with a written description of the dispute and the relief you are seeking. We will both try in good faith to resolve the dispute informally for at least sixty (60) days.

Binding arbitration. Any dispute arising from or relating to these Terms or the Services that is not resolved informally will be resolved by final and binding arbitration administered by JAMS in Clark County, Nevada, under the JAMS Comprehensive Arbitration Rules and Procedures (or, for claims under US$250,000, the JAMS Streamlined Arbitration Rules and Procedures), before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. You and Realbotix may each bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, representative, or private attorney general proceeding. If this class action waiver is found unenforceable, this entire Dispute resolution section is void, but the rest of these Terms remains in effect.

Exceptions. Either party may bring an individual action in small claims court, and either party may seek injunctive or other equitable relief in court to protect its intellectual property or confidential information.

Opt-out. You may opt out of this arbitration agreement by sending written notice to contact@realbotix.com within thirty (30) days of first accepting these Terms. Your notice must include your name, your address, and a clear statement that you wish to opt out.

19. Governing law

These Terms shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of law provisions. Subject to the Dispute resolution section, any dispute arising under these Terms will be subject to the exclusive jurisdiction of the state and federal courts in Clark County, Nevada, and you consent to the personal jurisdiction and venue of those courts.

20. Changes to terms

We may update these Terms from time to time. If we make material changes, we will give reasonable advance notice by email to the address associated with your reservation or account, on our website, or by other reasonable means. Your continued use of the Services after the changes take effect means you accept the revised Terms. If you do not agree to them, you must stop using the Services.

21. General

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Realbotix.

Neither party is liable for failure to perform where the cause is beyond its reasonable control, including natural events, pandemics, labor disputes, service or utility outages, or acts of government.

If you send us feedback or suggestions about the Services, we may use them for any purpose without obligation to you.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force. Our failure to enforce a provision is not a waiver of it.

These Terms, together with the Privacy Policy and any terms presented at checkout, are the entire agreement between you and Realbotix about the Services. Sections that by their nature should survive termination, including Warranty, Limitation of liability, Indemnification, Dispute resolution, and Governing law, survive it.

22. Contact

If you have any questions about these Terms, please contact us at:

Realbotix LLC
contact@realbotix.com
5725 South Valley View Blvd Suite 7
Las Vegas, NV 89118, USA