Privacy policy

Last updated October 24, 2026

Realbotix LLC (“Realbotix,” “we,” “us”) builds humanoid robots (“Echo”) and the Realbotix App used to power and personalize them. This policy explains what information we collect when you use our website, the Realbotix App, Ask Aria, Echo, or our other services (collectively, the “Services”), how we use it, and the choices you have.

This policy should be read together with our Terms of Service.

1. Information we collect

We may collect the following types of information:

  • Contact and reservation information: your name, email address, phone number, mailing address, and other information you provide when you contact us, make a reservation, or make an inquiry.
  • Device and usage information: your IP address, browser type, operating system, and the pages you visit, which our hosting provider records when you use our website, and which our website analytics and our store’s advertising tools collect as described in Cookies and tracking technologies.
  • Communications: messages you send us, including feedback and customer support inquiries.
  • Realbotix App, Ask Aria, and Vinci Vision System information: described in the Realbotix App and Ask Aria and the Vinci Vision System sections below.

We do not collect or process payment information through our website. Reservation deposits are processed by our online store provider (Shopify), invoices for later payments are sent and paid through QuickBooks (Intuit), and AI subscriptions are processed by our payment provider, each under its own privacy policy.

Except as described in the Vinci Vision System section, we do not attempt to collect sensitive categories of personal information, and we ask that you do not send them to us.

2. Realbotix App and Ask Aria

The Realbotix App, currently in invite-only beta, is used to connect to, power on, and manage Echo. When you use the app, we may collect:

  • Account and profile information: your name, email address, the details you use to sign in to the app, and any profile information you choose to add.
  • Settings and customizations: the robots paired with your account, your basic app settings, your language preferences, and the personality settings you configure for your personas.
  • Voice and conversation content: what you say to Echo or your AI avatar, processed so that it can respond.

To respond, Echo and the Realbotix App process your conversations live, in real time, using third-party AI providers: OpenAI generates the responses, under a zero data retention arrangement, and Microsoft Azure generates the voices. We store your account, profile, and settings information in our database. Your conversation history and saved memories are stored locally on your Echo and/or the device paired with it. Realbotix does not receive, store, or review these records. You can delete them using the controls on Echo or in the Realbotix App; if copies exist on more than one device, you need to delete them on each one.

Realbotix receives usage logs, such as how long you talk with Echo, which do not contain your conversation content. We do not use your conversation content or saved memories for our own advertising, analytics, or AI model training.

OpenAI is our default AI provider. If you ask us to use another AI provider, such as Anthropic (Claude) or Google (Gemini), or connect your own AI models, your conversations are processed by that provider under its own terms and privacy policy.

The app may ask for access to your device’s Bluetooth, Wi-Fi, and microphone. You can change these permissions in your device settings, but declining them may limit what the app and Echo can do.

If you subscribe to an AI plan, we keep a record of your plan, your billing history, and how many hours you have used, measured as conversation time with Echo. Payments are processed by our payment provider, which handles your card details under its own privacy policy.

Ask Aria is our web app, where anyone can talk with Aria’s digital twin for a limited time each day. To use it, you sign in with your email address, which we use to run your account and track your daily usage. Your conversations with Aria are processed live by OpenAI, which generates Aria’s responses under the same zero data retention arrangement, and ElevenLabs, which turns your speech into text and generates Aria’s voice. We have asked ElevenLabs not to retain this data, and it handles it under its own privacy policy. We do not record or store these conversations.

3. Vinci Vision System

The Vinci Vision System is an optional upgrade for Echo that uses cameras to recognize who Echo is interacting with, read what they are doing, and sense how they feel, and to surface that information in the Realbotix App. Face recognition and emotion sensing can involve biometric and other sensitive information.

Vinci data, including the faces Echo has learned to recognize, is processed and stored locally, on Echo itself and in the Realbotix App on your phone. It is not sent to or stored in the cloud. This applies to both tabletop and full-body Echo.

Vinci keeps this data until you delete it. You can delete faces Echo has learned in the Realbotix App, or ask us to delete all of your Vinci data by contacting us at contact@realbotix.com.

We do not actively monitor Vinci data or share it with anyone. If you give us access to your Echo for maintenance or repairs, our technicians may be able to see the data stored on it, and will use it only to diagnose and fix the problem.

If you use Vinci, you are responsible for telling the people Echo interacts with that it uses cameras and recognition, and for obtaining their consent where the law requires it, including under biometric privacy laws such as those in Illinois, Texas, and Washington.

Realbotix does not record or store your conversations; your conversation history stays on your Echo and paired device, as described in the Realbotix App and Ask Aria section.

4. How we use your information

We use your information to:

  • Respond to your requests and inquiries.
  • Manage your reservation, send you invoices for your payments, and remind you when they’re due.
  • Provide, operate, and support the Realbotix App and Echo.
  • Improve our website and services.
  • Send you promotional materials, updates, and newsletters (if you opt in).
  • Comply with applicable laws, enforce our Terms of Service, and protect against fraud and abuse.

5. Marketing communications

If you opt in, for example when you sign up for our newsletter, joined our waitlist, or at checkout, we may send you newsletters, promotional emails, and updates about our products and services, which we deliver using third-party email service providers (Resend and Mailchimp). Every marketing email includes an unsubscribe link and our physical mailing address. You can opt out of marketing emails at any time by clicking the unsubscribe link in any such email, or by contacting us at contact@realbotix.com. Opting out of marketing communications will not affect service-related messages, such as responses to your inquiries or updates about your reservation.

6. Cookies and tracking technologies

Our website doesn’t use cookies for analytics or advertising. We use Vercel Web Analytics to understand how our website is used, such as which pages are visited and roughly where visitors are located. It doesn’t use cookies or identify you.

Our online store, operated by Shopify, uses cookies to run checkout, governed by Shopify’s privacy policy. The store also uses Shopify’s Facebook and Instagram integration, which sends Meta information about store activity, such as the pages you view and reservations, along with hashed contact details like your email address, so we can measure our ads and show them to people who have visited us. You can opt out as described in Your rights.

You can also control cookies in your browser settings, but blocking them may affect how the store works.

7. Sharing your information

We do not sell your personal information for money or rent it to anyone. We may share information with:

  • Service providers: third-party vendors who help us operate our website, communicate with you, and deliver our products and services, such as our hosting and website analytics provider (Vercel), online store and payment provider (Shopify), invoicing provider (QuickBooks, by Intuit), shipping carriers that deliver Echo, email service providers (Resend and Mailchimp), and the AI service providers that process conversations in real time so that Echo and the Realbotix App can respond (OpenAI, which generates responses, and Microsoft Azure, which generates voices), and, for Ask Aria, ElevenLabs, which turns speech into text and generates Aria’s voice. They may use the information only to provide services to us.
  • Analytics and advertising partners: Google, which helps us understand how our online store is used, and Meta, which helps us measure and show our ads, using information about activity on our online store and hashed contact details shared from it. Some U.S. state laws treat this kind of sharing as “selling” or “sharing” personal information. You can opt out, as described in Your rights.
  • Legal and regulatory authorities: when required by law, subpoena, or government request, or to protect our rights or the safety of others.
  • Business transfers: if Realbotix is merged, acquired, restructured, or sold in whole or in part, your information may be transferred as part of that transaction.
  • With your consent: when you direct or authorize us to share it.

8. Data retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. As a general guide:

  • Reservation and contact information is kept for as long as your reservation or our relationship with you continues, and for a reasonable period afterwards for legal, tax, and fraud-prevention purposes.
  • Realbotix App account information is kept for the life of your account, and you can ask us to delete it at any time.
  • Vinci data is kept on your Echo and phone until you delete it, as described in the Vinci Vision System section.
  • Conversation history and saved memories stay on your Echo and paired device until you delete them.
  • Support communications are kept while they remain useful to help you.
  • Payment records held by Shopify, QuickBooks, and our subscription payment provider are kept as required by tax and accounting law.
  • Information that has been aggregated or de-identified so that it no longer identifies you may be kept indefinitely.

9. Data security

We implement industry-standard security measures to protect your personal information against loss, misuse, unauthorized access, disclosure, and alteration. These include access controls, encrypted transmission, and vetting of the service providers we work with. However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.

If we become aware of a security incident affecting your personal information, we will notify you and the relevant authorities where required by law.

10. Your rights

Depending on your location, you may have rights over your data, including the right to:

  • Access your personal information.
  • Request correction or deletion of your information.
  • Request a copy of your information in a portable format.
  • Opt out of certain data uses or communications.
  • Withdraw your consent, which may mean we can no longer provide some services.

California (CCPA/CPRA): If you are a California resident, you have the right to know what personal information we collect and how it is used; to access, delete, or correct your personal information; to limit the use of sensitive personal information; and to opt out of the sale or sharing of your personal information. We share some information from our online store with advertising partners for cross-context behavioral advertising, which California law treats as “sharing.” You can opt out through the privacy choices link at the bottom of our online store, by turning on Global Privacy Control in your browser, or by emailing contact@realbotix.com. We do not knowingly sell or share the personal information of anyone under 16. We will not discriminate against you for exercising these rights.

Other U.S. states: Residents of Nevada, Colorado, Virginia, Connecticut, Texas, and other states with consumer privacy laws may have similar rights, which we will honor as those laws require.

To exercise any of these rights, contact us at contact@realbotix.com. We may need to verify your identity before acting on a request, and we will respond within the timeframe required by applicable law. If you are not satisfied with our response, you may be able to complain to a regulator, such as the California Privacy Protection Agency or your state attorney general.

11. Do Not Track signals

Some browsers and extensions offer a “Do Not Track” (DNT) signal or a Global Privacy Control (GPC). Because there is no uniform industry standard for DNT, our website does not currently respond to DNT signals. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of the sale or sharing of your personal information on that browser.

12. International users

If you are located in the European Economic Area (EEA) or the United Kingdom, the following additional information applies:

  • Legal bases for processing: We process your personal information based on your consent (for example, for marketing), to respond to your requests or perform a contract, and for our legitimate interests in operating and improving our website and services.
  • Your rights: You have the right to access, correct, delete, restrict, or object to the processing of your personal information, the right to data portability, and the right to withdraw consent at any time.
  • International transfers: Your information may be processed and stored in the United States and other countries where we or our service providers operate. Where required, we take appropriate steps to safeguard such transfers.
  • Complaints: You have the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at contact@realbotix.com.

13. Children’s privacy

Our website, the Realbotix App, Ask Aria, and reservations are intended for people aged 18 and over, consistent with our Terms of Service. We do not knowingly collect personal information directly from children. If you are a parent or guardian and believe your child has provided us with personal information, contact us at contact@realbotix.com and we will delete it promptly.

Customers such as schools and care providers may make Echo available to minors. Those customers are responsible for appropriate supervision and for providing any notices and obtaining any consents the law requires.

14. Third-party links

Our website may contain links to third-party websites or services that we do not operate. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any third-party site you visit.

15. Updates to this policy

We may update this Privacy Policy periodically. The revised version takes effect once posted on this page, and the “Last updated” date above will change to reflect it. If we make material changes, we will give reasonable notice by email to the address associated with your reservation or account, on our website, or by other reasonable means.

16. Contact

If you have any questions about this Privacy Policy, please contact us at:

Realbotix LLC
contact@realbotix.com
5725 South Valley View Blvd Suite 7
Las Vegas, NV 89118, USA